Contact and Grievance Redressal

This page provides official support and grievance handling details for LilAura customers.

1. Business Information

• Business Name: LilAura
• Location: Kerala, India
• Support Email: contact@lilaura.in
• WhatsApp Support: +91 70128 58740
• Support Hours: 10 AM to 10 PM (IST)

2. How to Raise a Support Request

Please share your order ID, issue details, and relevant photos/videos for faster resolution.

3. Grievance Handling Timeline

• Initial acknowledgement target: within 48 hours
• Resolution timeline depends on issue type, logistics partner response, and evidence review

4. Damage and Return Claims

Transit damage claims must be raised within 24 hours of delivery with a clear, continuous, uncut unboxing video from parcel opening.

5. Escalation

If your issue is unresolved through normal support flow, email contact@lilaura.in with subject line "Grievance Escalation" and your order details.