This Shipping Policy explains how LilAura processes and ships your order across India.
1. Processing and Dispatch
- Orders are typically processed within 1 to 3 business days after confirmation.
- Dispatch timelines may vary during peak sale periods, festivals, or exceptional conditions.
2. Delivery Timeline
- Estimated delivery: 3 to 8 business days depending on destination and courier serviceability.
- Delivery timelines are estimates and not guaranteed.
3. Service Coverage
We currently ship across India where our courier partners can deliver.
4. Shipping Charges
- Shipping charges, if applicable, are communicated at checkout or order confirmation.
- Free shipping offers apply only when order conditions are met.
5. Incorrect Address and Failed Delivery
Please provide complete and accurate delivery details. If shipment is returned due to incorrect address or repeated failed delivery attempts, re-shipping charges may apply.
6. Delivery Delays
Delays can occur due to weather, transport disruptions, strikes, local restrictions, or force majeure. LilAura is not liable for courier-side delays beyond reasonable control.
7. Damaged Parcel Handling
If a product is damaged in transit, you must report it within 24 hours of delivery and provide a clear, continuous, uncut unboxing video from the moment the parcel is opened.
8. Contact
- Email: contact@lilaura.in
- WhatsApp: +91 70128 58740
- Support Hours: 10 AM to 10 PM (IST)
- Location: Kerala, India